Terms of Sales

Introduction

These general conditions of sale (hereinafter referred to as the “CGV”) govern the use of the Passion Equestre website (hereinafter referred to as “the Site”) as well as the conditions of sale of the products offered by Passion Equestre, a company based in Geneva, Switzerland (hereinafter referred to as “Passion Equestre” or “we”).

Acceptance of the General Terms and Conditions

By placing an order on our Site, you fully and unreservedly accept these General Terms and Conditions. We recommend that you read them carefully before placing an order. If you do not accept these General Terms and Conditions, please do not use our Site.

Products and Orders

Product Description: We strive to provide accurate and detailed descriptions of our products, including their features, contents, ingredients and prices. However, please note that product images are for illustration purposes only and may differ slightly from the actual product.

Order Process: When you place an order on our Site, you must provide accurate, complete and up-to-date information. Once your order has been placed, you will receive an order confirmation by email. However, this does not guarantee that your order will be accepted. We reserve the right to refuse or cancel any order in our sole discretion.

Price and Payment

Price: Product prices are indicated in Swiss francs (CHF) and are subject to applicable taxes, including applicable value added tax (VAT). Delivery charges may also apply and will be indicated during the ordering process.

Payment: Payment for products can be made using the payment methods offered on our Site. All payments must be made in full before order is shipped.

Delivery

Delivery areas: We deliver our products to Switzerland and other countries, according to the conditions specified during the order process.

Delivery times: We strive to respect the delivery times indicated during the ordering process. However, please note that delivery times may vary depending on your location and other factors beyond our control.

Delivery costs: Delivery costs are the responsibility of the customer, unless otherwise indicated during the ordering process.

Returns and Refunds

Return Policy: If you are not satisfied with your order, please contact us within 14 days of receiving the products to request a return or refund. Returned products must be in their original condition, unopened and undamaged.

Refunds: Refunds will be made as soon as possible and to the payment method used during the original purchase, subject to receipt of the returned products in accordance with our returns policy.

Intellectual property

All intellectual property rights linked to the Site, including texts, images, logos and brands, are the exclusive property of Passion Equestre. Any unauthorized use of these materials is strictly prohibited.

Protection of personal data

We are committed to protecting your personal data in accordance with our privacy policy. By using our Site, you consent to the collection, processing and use of your personal data in accordance with this policy.

Modification of the T&Cs

We reserve the right to modify these General Terms and Conditions at any time. The modifications will take effect as soon as they are published on the Site. It is your responsibility to regularly consult the General Terms and Conditions to be aware of any modifications.

Applicable law and competent jurisdiction

These General Terms and Conditions are governed by Swiss law. In the event of a dispute arising from the use of the Site or the interpretation of these General Terms and Conditions, the courts of Geneva, Switzerland, will have exclusive jurisdiction.